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Open sbo28 with clear Legal terms

sbo28 gives you a clear Legal path for account access, identity checks, wallet records and policy requests in Indonesia.

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sbo28 Open sbo28 with clear Legal terms
CONTACT THE TEAM

Reach support about Legal account questions

A direct support route helps you resolve a Legal question without guessing which policy applies. Tell us whether your request concerns account access, phone verification, payment records or a policy change, then include the account reference shown after login. We can check the relevant status and explain the next account step.

Team online

Account access

If your phone verification pauses access, contact our support team from the account help route. Include your registered phone number and reference code so we can match the request to the correct Legal record.

Wallet records

For DANA, OVO, GoPay or QRIS questions, send the payment receipt and transaction reference through support. We use those details to check whether the account record, wallet status and Legal request point to the same activity.

Policy requests

When you need a policy clarification or want to request a correction, state the exact account detail in question. Our support route can explain the applicable wording and tell you what document or account step is needed.

DATA AND RECORDS

Browse how we handle Legal duties

Legal handling is easier to understand when each account action leaves a clear record. We connect your phone verification, wallet reference and policy request to the account profile rather than asking you…

Account security

We use phone verification before account access so a request can be connected to the account owner. Keep your login details private, and contact support if the registered phone number no longer belongs to you.

Payment evidence

A DANA, OVO, GoPay or QRIS receipt can help us locate a payment record. For bank transfer and virtual account activity, include the reference shown by your bank so the Legal check uses the correct transaction.

Cookie choices

Cookies can help keep your account session and policy pages working between screens. Your browser controls cookie storage, while support can explain which account function may be affected when you change those settings.

Data retention

We retain account, verification and transaction records for the period needed to manage the account and meet applicable Legal duties. Ask support which category a record belongs to and whether a request can be made about it.

Correction requests

If your name, phone detail or wallet reference is inaccurate, send the requested correction through the account support path. We may ask for an account step that confirms the change before updating the record.

Policy changes

When Legal wording changes, we place the current version in the account area and identify the effective date. Check that page before using the lobby, especially after an access, payment or verification change.

Ask before opening your account

These Legal questions cover the account details most likely to matter before you begin. We keep the answers tied to the actual access path: local eligibility, phone verification, wallet evidence, cookies, retained records and requests sent to support. If your situation is different, use the account help route with your reference code.

Access depends on local law. Where local law permits, you can check the current sbo28 terms before opening an account and again after login. Your location and account status determine whether access is available, so payment access through DANA or QRIS does not by itself establish eligibility.

Open the Legal page from the account area before using the lobby, then check the effective date and any linked policy wording. We keep access, verification, payment records and data requests in that policy path so you can read the relevant terms without relying on a third-party page.

Phone verification connects the access request to the account profile and helps us investigate a disputed login or payment record. Complete the phone step before account access, and contact support if your number changed. We may request an additional account detail before correcting the profile.

We use the payment reference to locate the related account record, not as proof that access is permitted. Send the DANA or QRIS receipt through support, include the account reference, and we can explain the status or identify the next step for your request.

Yes, send a clear correction request through the account support route and name the field that is wrong, such as a phone detail or wallet reference. We may ask you to complete phone verification or another account step before changing the Legal record.

We retain account, verification and transaction records for the period needed to operate the account and meet applicable Legal duties. Support can identify the record category involved in your request and explain whether a particular retention question can be reviewed.

Use the account help route for a Legal, data, cookie or policy question and include your reference code when one is available. Describe the exact page or account action involved. Support can explain the relevant setting, record or policy step in clear terms.

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